TY  - BOOK
AU  - McCann,Jim
TI  - Talk is (not!) cheap: the art of conversation leadership 
SN  - 9780544114326
AV  - HD31 .M38234 2014
U1  - 658.4/5 23
PY  - 2014///
CY  - Boston, New York
PB  - New Harvest, Houghton Mifflin Harcourt
KW  - Management
KW  - Social aspects
KW  - Leadership
KW  - Customer relations
KW  - Interpersonal communication
ER  -