000			01422nam a22002417a 4500
003			KPN
005			20251118123548.0
008			20251118b 00| 0 eng d
020			_a9780143111870 _qpaperback
040			_cKPN
082			_223 _a650.13 HAK 2016
090			_a650.13 HAK 2016 _bHAK
100			_aHakim, Amy Cooper _eauthor.
245			_aWorking With Difficult People _cAmy Cooper Hakim and Muriel Solomon.
260			_aNew York : _bA TarcherPerigee Book _c2016
300			_axvi, 336 pages ; _c21 cm
500			_aA revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.
650			_2Conflict management
650			_2Interpersonal relations
650			_2Interpersonal conflict
700			_aSolomon, Muriel, _eauthor.
942			_2ddc _c1 _n0
999			_c1667 _d1667