Includes index.

"Master the four basic behavior types and change the way you communicate! Do you ever think you're the only one making any sense? Or tried to reason with your partner with disastrous results? Do long, rambling answers drive you crazy? You are not alone. After a disastrous meeting with a highly successful entrepreneur, who was genuinely convinced he was 'surrounded by idiots,' communication expert and bestselling author Thomas Erikson dedicated himself to understanding how people function and why we often struggle to connect with certain personality types. Erikson's simple yet ground-breaking techniques will help you understand yourself better, hone communication and social skills, handle conflict with confidence, improve dynamics with your boss and team, and get the best out of the people you deal with and manage. At a moment in time when understanding one another is more important than ever, Thomas Erikson revisits his most popular title, offering an updated and expanded edition that will make you a master of communication"-- Provided by publisher.