Includes bibliographical references.

"If you saw a toothpick on the floor, what would you do? This seemingly innocuous question was posed toSubirChowdhury by one of hislongtimeclients, and ultimately lead him to a profound realization: good enough is not enough. The best processes in the world won't work without developing the kind of mindset -- a caring mindset -- that is needed to achievereal andsustainable change in both organizations and individuals. In his compelling new book,bestselling author andglobally recognized management consultant Subir Chowdhurytackles an issue that has haunted him in his work with many of the world's largest organizations. Why is it that some improve only incrementally, while others improve 50 times that? The ideas and training are exactly the same. What is the difference? The difference,Chowdhuryexplains, is the abilityto nurture the skills, loyalty and passion of the people who make upan organization.It is a culture built on straightforwardness, thoughtfulness, accountability and resolve. Organizations and individuals that embrace all of these "STAR" attributes--not just one or two of them--will shine. He goes further, showing us why having acaring mindsetoutside of work is integral to both personal and professional success. A powerful guide to living a successful life and career,The Differencewill inspire you to be the difference -- at work or home"-- Provided by publisher.

"In The Difference, Subir Chowdhury looks at what distinguishes a company that adopts his quality training processes, and improves 5x, versus a company that adopts the same training and consulting, but increases their profits and quality 50x. The difference, he claims, is this short, engaging, and insightful book, is the people in your workplace, on your staff, in your executive offices. The best processes and training programs in the world will not lead to world-class operations, unless a company first looks to the people who make up their workforce. Only by creating a "caring mindset" -- a culture built upon straightforwardness, honest and openness; a management structure that thinks about the concerns of their people; a workplace that inspires accountability and engagement; and managers and employees who tackle the challenges they face with perseverance and resolve, can companies flourish and excel"-- Provided by publisher.