Includes bibliographical references and index.

"The Intelligent Organisation proposes a radically different way of designing organisations to capitalise on the potential offered by contemporary information capability. Information is recognised as the key source of competitive advantage when synthesised with an organisation designed backwards from its customers, with optimised autonomy for individuals and, integrated, coherent information. An Intelligent Organisation uses information to drive learning and adaptation at the levels of individuals, tasks, processes and the whole organisation, to deliver changes in business performance. This fully updated 2nd edition explores how to go about enabling this change to both efficiency and effectiveness through systemic reinvention. Drawing on proven organisational applications exploiting data, information and management science and grounded in tested theory, this book is not about incremental improvement but about fundamentally rethinking the whole. Building on the first edition, two chapters have been added to apply the ideas of the Intelligent Organisation both to the individual and to the nation. Further discussion on the current issues around technology and ethics have been incorporated, as well as review questions and improved pedagogy. The text is supported by updated case studies throughout and a dedicated website, www.intelligentorganisation.com, with support materials for lecturers. Uniquely bridging the gap between information systems and organisational behaviour, The Intelligent Organisation will be of particularly significance to Master's and Undergraduate students of Information Systems, Knowledge Management and Organisational Theory"-- Provided by publisher.