Includes bibliographical references and index.

Operations strategy -- Process types -- Process layout types -- Facility design: supply, capacity and location -- Process technology -- Product and service design -- Process design -- Job design -- Operations planning and control -- Capacity management -- Inventory management -- Lean operations -- Enterprise resource planning -- Supply chain management -- Project management -- Quality -- Performance measurement and improvement.

"This shortform textbook consolidates all the key aspects of Operations Management into a concise and easily accessible reference tool. Comprising the management of the creation of goods and the delivery of services to customers, operations management plays an essential role in the success of any organization. This book discusses the main areas of operations management, such as the design of the operations system, including product, process and job design. It also covers the management of operations, including topics such as lean operations and supply chain management. Breaking the subject down into its key components, this book provides a core introduction for undergraduate students studying Operations Management as part of Business and Management degrees"-- Provided by publisher.