Kirk Kazanjian
Driving loyalty : turning every customer and employee into a raving fan for your brand - New York, Crown Business, ©2013 - x, 257 pages : illustrations ; 25 cm
Think differently
Be open to opportunity
Stay true to your brand
Engage your workforce
Lead with empathy
Deliver dazzling service
Use technology to delight customers and employees
Practice full spectrum marketing
Let customers fuel your growth
Form lifelong partnerships
Build a sustainable business
"In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans
9780385346948
Driving loyalty : turning every customer and employee into a raving fan for your brand - New York, Crown Business, ©2013 - x, 257 pages : illustrations ; 25 cm
Think differently
Be open to opportunity
Stay true to your brand
Engage your workforce
Lead with empathy
Deliver dazzling service
Use technology to delight customers and employees
Practice full spectrum marketing
Let customers fuel your growth
Form lifelong partnerships
Build a sustainable business
"In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans
9780385346948