Driving loyalty (No. rekod 1055)
[ format kosong ]
000 -LEADER | |
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fixed length control field | 01278nam a22001817a 4500 |
003 - CONTROL NUMBER IDENTIFIER | |
control field | KPN |
005 - DATE AND TIME OF LATEST TRANSACTION | |
control field | 20221212102011.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
fixed length control field | 221212b |||||||| |||| 00| 0 eng d |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
International Standard Book Number | 9780385346948 |
040 ## - CATALOGING SOURCE | |
Transcribing agency | dlc |
100 ## - MAIN ENTRY--PERSONAL NAME | |
9 (RLIN) | 1189 |
Personal name | Kirk Kazanjian |
245 ## - TITLE STATEMENT | |
Title | Driving loyalty |
Remainder of title | : turning every customer and employee into a raving fan for your brand |
260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
Place of publication, distribution, etc. | New York, |
Name of publisher, distributor, etc. | Crown Business, |
Date of publication, distribution, etc. | ©2013 |
300 ## - PHYSICAL DESCRIPTION | |
Extent | x, 257 pages |
Other physical details | : illustrations |
Dimensions | ; 25 cm |
505 ## - FORMATTED CONTENTS NOTE | |
Formatted contents note | <br/>Think differently<br/>Be open to opportunity<br/>Stay true to your brand<br/>Engage your workforce<br/>Lead with empathy<br/>Deliver dazzling service<br/>Use technology to delight customers and employees<br/>Practice full spectrum marketing<br/>Let customers fuel your growth<br/>Form lifelong partnerships<br/>Build a sustainable business |
520 ## - SUMMARY, ETC. | |
Summary, etc. | "In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans |
942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
Source of classification or shelving scheme | |
Koha item type | Book |
Suppress in OPAC | No |
Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Collection code | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Non-fiction | Perpustakaan Kementerian Perpaduan Malaysia | Perpustakaan Kementerian Perpaduan Malaysia | Non- Fiction Rack - Technology | 12/12/2022 | 658.8343 KAZ 2013 | KPN22120002 | 12/12/2022 | 12/12/2022 | Book |