Driving loyalty (No. rekod 1055)

000 -LEADER
fixed length control field 01278nam a22001817a 4500
003 - CONTROL NUMBER IDENTIFIER
control field KPN
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20221212102011.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 221212b |||||||| |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780385346948
040 ## - CATALOGING SOURCE
Transcribing agency dlc
100 ## - MAIN ENTRY--PERSONAL NAME
9 (RLIN) 1189
Personal name Kirk Kazanjian
245 ## - TITLE STATEMENT
Title Driving loyalty
Remainder of title : turning every customer and employee into a raving fan for your brand
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. New York,
Name of publisher, distributor, etc. Crown Business,
Date of publication, distribution, etc. ©2013
300 ## - PHYSICAL DESCRIPTION
Extent x, 257 pages
Other physical details : illustrations
Dimensions ; 25 cm
505 ## - FORMATTED CONTENTS NOTE
Formatted contents note <br/>Think differently<br/>Be open to opportunity<br/>Stay true to your brand<br/>Engage your workforce<br/>Lead with empathy<br/>Deliver dazzling service<br/>Use technology to delight customers and employees<br/>Practice full spectrum marketing<br/>Let customers fuel your growth<br/>Form lifelong partnerships<br/>Build a sustainable business
520 ## - SUMMARY, ETC.
Summary, etc. "In Driving Loyalty, you'll get an inside look at how Enterprise began operating three distinct brands in a way that ultimately led to rising profitability and some of the highest customer and employee satisfaction scores in the industry. You'll also discover how other thriving companies--from JetBlue and Starbucks to Costco and even Chobani Yogurt--use similar techniques to outsmart the competition and turn customers and employees into raving fans
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme
Koha item type Book
Suppress in OPAC No
Pemilik
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Collection code Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Price effective from Koha item type
          Non-fiction Perpustakaan Kementerian Perpaduan Malaysia Perpustakaan Kementerian Perpaduan Malaysia Non- Fiction Rack - Technology 12/12/2022   658.8343 KAZ 2013 KPN22120002 12/12/2022 12/12/2022 Book